After sales service

1. Yayu'an Industrial Products (Suzhou) Co., Ltd. will replace the new machine due to quality problems within one month from the date of purchase.


2. The free warranty period of Yayu'an inkjet products is 24 months, and it provides lifetime maintenance. If the equipment has its own quality problems during the free warranty period, Yayu'an will be repaired free of charge. If the product is not covered by the warranty period or warranty, refer to the sales contract.

3. During the warranty period, three or more repairs were performed due to the quality of the coding equipment. The free warranty period can be extended by 2 months based on the original free warranty period.


4. The warranty period of special coding equipment refers to the sales contract.


5. Yayu'an inkjet coding will perform a free maintenance period of the whole machine for 2 months on the paid coding equipment. If the device fails after 2 months, it will be treated as a paid repair. For the repaired devices, a 6-month free warranty is provided, and the repairs are paid for over 6 months.


6. Technical service fees related to pre-sales technical support are based on the sales contract.